Work orders allow our residents to request a maintenance technician to enter their apartment and repair an issue. All residents can access the online work order system through their resident portal. While work orders can be placed 24 hours a day, they will not be received until the next morning if they are placed through the portal after 5:00 p.m. If there is an after-hours emergency, please contact the Service Desk. When filling out a work order, please be as detailed as possible. For example,“Dryer is not heating” is much more informative than “Dryer broken”. This kind of specific information will allow the maintenance technician to diagnose the problem and complete the repair much more quickly.

If there are questions or concerns about a work order, please feel free to contact the South Campus Commons Maintenance Office at 301.226.2749.

Occasionally, a preventive maintenance technician will post a notice to enter your apartment in order to perform preventive maintenance on the apartment systems. Their preventive maintenance checklist includes tasks such as: changing the air filter in the HVAC system, checking the water temperatures of the bathtubs, checking air flow temperatures from the vents, checking the plumbing for leaks, and cleaning the HVAC coil. When you receive this notice, please make sure that all of these areas are accessible for the technician.

South Campus Commons also provides a preventive maintenance pest control program. Each apartment will receive preventive pest control services twice a year. It is very important that the apartment be clean at the time of this service, so plan to clean the apartment when you receive the notice of entry. The treatment consists of fast-drying gel bait; no sprays will be used for the preventive treatment.

Charges may be appealed by the resident under the following circumstances:

• The charge was applied in error
• There is additional information / documentation regarding responsible party
• A resident is taking responsibility for charges applied to another account (Responsible party must select “Claim Charge Responsibility” below)

*Appeals will not be accepted from guarantors or any other party on behalf of the resident. Each resident must appeal his/her own damage.  Appeals will not be accepted from an individual on behalf of all residents in an apartment.

*Be sure to have all information and documentation completely assembled prior to submission.  Multiple appeals will not be accepted for the same charge.

Click on the “Appeal” button to submit the charge appeal form.  All fields must be completed. Please be as detailed as possible to aid our staff in accurately investigating your concerns.  Where possible, please include dates, times, work order numbers, or any other documentation available. Residents must describe the specific damage(s)/charge(s) they are appealing and the justification of why you are not responsible. We urge all residents to reference their lease prior to submitting an appeal.

If a resident wishes to claim responsibility for charges assessed to another account, please click on the “Claim Charge Responsibility” button below.  It is also highly recommended that the individual whose account was charged also submit an appeal and indicate that you are taking responsibility for the charges.

You will receive an email within 48 business hours to confirm the appeal has been received.  The resident will be contacted once a decision has been reached.  The process can range from 7 to 30 days depending on current volume and the complexity of the appeal investigation.  During this time, any documentation on file will be referenced in conjunction with resident-submitted documentation.

Please note; submission of an appeal does not negate the resident’s responsibility to pay.  Should the resident be found not-responsible for the charge, a credit will be issued, and a refund mailed (for past residents).  Accounts not paid in accordance to the lease and its deadlines are subject to submission to collection agency and credit reporting.  The accounting and appeals processes are independent.  Payment of the charge does not influence the outcome of an appeal in any way.

Appeal

Upon move-in, residents must assess the condition of their room and apartment by completing an online Room Condition Report (RCR) to document the condition of their space at the time of move-in.  Upon move-out, an inspection of their apartment is completed comparing the condition at move-in with the condition at move-out, to determine what would not be considered to be normal wear and tear.  If an RCR is not completed and submitted, the resident’s room and apartment will be inspected with the assumption that all items and furniture were in satisfactory condition with no damage at move-in.

Please log on to the Resident Portal to complete the RCR within seven (7) days of checking in.  To complete the form:

Assess the condition of the apartment overall including walls, carpet, furniture, appliances and bathroom.

Select the appropriate condition box and add descriptions of any damage that exists in the apartment.  Be as specific as possible using numbers, dimensions and descriptions.  For example, if the kitchen counter has SCC written in the laminate, write 2-inch SCC written near sink in the move-in column in the kitchen section next to “counter.”

Submit the completed RCR and print or e-mail yourself a copy for your records.

If there are any questions about how to complete the form, please contact the Management Office at 301.314.2499 for assistance.

All 7 buildings have climate control systems in each apartment.  In Buildings 1 and 2, the HVAC is on a commercial system, which allows for some variation of temperature in each apartment, but is generally set to either cool or heat.  This is similar to a typical residence-hall set-up.  All other buildings utilize independent compressors for each apartment, which allows the occupants greater control over the temperature ranges in their unit.

 SCC Buildings 1 and 2 thermostat directions

SCC Buildings 3 and 4 thermostat directions

SCC Buildings 5 and 6 thermostat directions

SCC Building 7 thermostat directions

• SmartBurner will never glow red (at any temperature) so you should not touch the burner. The stove panel element indicator light is your best way to determine if a burner plate is on.
• Since SmartBurner holds heat longer than a traditional coil element, always take extra care before touching a burner plate, especially after cooking.
• Flat bottom pots and pans work best on your SmartBurner. Warped or curved bottom pots and pans are less stable and could result in accidental spills.
• Use cookware that appropriately fits the burner. A pot or pan that is too large for the burner will be less stable and could result in accidental spills.

Please follow the below guidelines to ensure you do not damage the SmartBurner

• Always ensure the burner is cool before attempting to clean.
• Do not use steel wool or abrasive chemicals to clean the burner.
• Do not soak the burner or run through the dishwasher.
• Use a damp cloth or sponge with mild detergent or soap to clean the surface of the burner and surrounding plate.
• After thoroughly wiping soap from the burner plate, you should towel dry completely before use.
• If you experience malfunction of your SmartBurner, please submit a work order.

• Never leave food cooking on the stovetop unattended.
• Keep cooking area clean and clear of combustibles such as potholders, rags, and food packaging.
  Cooking should never be performed while under the influence of any substance that impairs judgment.
  Wear short, close fitting or tightly rolled sleeves when cooking. Loose clothing can dangle onto stove burners and catch fire.
• Turn pot handles inward so they can’t be bumped.
• Never use a wet oven mitt, as it presents a scald danger if moisture in the mitt is heated.

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